Refuel Casino Bonuses

Refuel Casino Introduction

Refuel Casino offers 10% real cashback without minimum amounts, betting limits, and wagering requirements. In addition, they run regular tournaments and promotions with generous prize pools and, usually, no wagering requirements. We are going to examine Refuel’s bonus offer in detail, rate the casino’s safety and game selection, explore some reasons why you might not get your bonus, and answer some of the most common questions.

Refuel Casino Review

Refuel Casino is operated by Infiniza Limited together with its sister casinos AMOK and Mount Gold, and it shares with them the company’s preference for bright, vibrant colors and simple interfaces. It also shares with them the 10% cashback offer, which is the centerpiece of the casino's bonus offer.

10% Real Cashback

Every week, you receive 10% cashback—no wagering and no limits. The cashback is calculated on net losses from all slot games and the following live and table games: “Crazy Time”, “Dream Catcher”, “Monopoly Live”, “Mega Ball,” and “Deal or No Deal.” Losses from all other live and table games do not contribute towards the cashback. The cashback is paid every Thursday before 13:00 CET. You can view the time remaining until the cashback as well as your accumulated cashback amount at the top of the left-hand navigation menu or under the “Cashback” tab on your profile page.

Promotions

In addition to the cashback, Refuel Casino runs regular periodic promotions. In particular, they regularly run tournaments, where you accumulate points and compete for a share of the prize pool, and “Drops & Wins”, where prizes are randomly dropped to lucky winners while playing. You can view the current active promotions from the “Promotions” tab in the left-hand navigation menu.

Refuel Casino Games

A few dozen developers provide Refuel with hundreds of slot games and a great collection of table and live games. Present are all the big names, including “NetEnt,” “Play N’ Go,” “Gamomat,” and others, as well as many smaller developers providing hundreds of lesser-known, fresh games. The games are sorted across seven categories, “All Games,” “New Games,” “Slots,” “Table Games,” “Live Games,” “Jackpot Games,” and “Megaways,” and there is an option to filter by provider as well as to search the entire catalog. Currently, the five most popular slot games on Refuel Casino are:

Gamomat’s “Wild Rubies” is a simple, straightforward, “fruit machine” game for fans of the classic slot experience—no bonuses, and no multipliers. For something more modern by the same provider, Gamomat’s “Ramses Book” is an Egyptian-themed slot game, whose medium-volatility gameplay is perfect for relaxed but exciting play. For the thrill-seekers, “Hand of Gold” high-volatility gameplay and its exciting “Golden Touch” bonus feature will keep you at the edge of your seat for hours.

In addition to its slot games, Refuel Casino has a wide selection of live and table games, including Evolution’s full catalog. You can conveniently access the live games from the “Live Casino” link in the left-hand navigation menu, or by selecting the “Live Games” category under “All Games.”

Refuel Casino Safety

Refuel Casino is operated by Infiniza Limited, a trusted Maltese company with a proven reputation in three online casinos (the other being AMOK Casino and Mount Gold Casino), and licensed by the Malta Gaming Authority (MGA) with license number MGA/B2C/367/2016. The Maltese license enjoys a very high reputation and is considered one of the most secure licenses around. It holds its operators to high standards and provides excellent support for players. In case of any disputes with the casino, such as disputes about winnings, prizes, bonuses, and others, you can file a complaint directly with the MGA, who will investigate the issues and hold the operators accountable for any wrongdoing.

In addition, MGA requires all its operators to conform to the data protection act and ensures that they are capable of protecting your personal data. As Refuel Casino secures all your data with 128-bit SSL encryption, you can be confident in the secure handling of your data. MGA also ensures that all your deposited funds are kept separately from the casino’s operating funds, so your money is secure even if the casino goes bankrupt.

The license also requires operators to respect good responsible gambling practices. Importantly, operators must implement a “Reality Check” system, an alert that interprets your play and informs you of the time you have been playing as well as the total winnings or losses during the period; you need to confirm that you have read the alert before you are allowed to continue playing. Additionally, if you feel that you are losing control of your gambling, operators must offer you the ability to set deposit limits, which limit the amount of money you can deposit, or a month, and session limits, which limit the amount of time you can spend playing. If you wish to completely break from gambling, operators must offer you the option to self-exclusion, which when activated, completely blocks your access to the casino.

Refuel Casino Support

If you want to get in touch with Refuel Casino, you can contact them by both live chat and e-mail. You can start a live chat from the “Live Chat” link in the left-hand navigation menu. Enter your message, click on “Start,” and you will soon be connected to a member of Refuel’s customer support team. Alternatively, you can reach them by e-mail at [email protected] and expect a prompt response.

In case of a dispute, Refuel Casino's support staff will do their best to handle your dispute quickly and efficiently. In most cases, they will provide you with a resolution within 10 working days; however, if the complaint has to be escalated to senior staff, it may take an additional 10 days to be resolved. In the rare cases in which you are not satisfied with Refuel’s resolution, you may file a complaint with an Alternative Dispute Resolution body, such as Malta Gaming Authority’s Player Support Unit.

For queries related to the casino's privacy policy or to the general handling of your data, Refuel has a specially appointed Data Protection Officer, whom you can reach at [email protected].
The casino also actively mentains a few social media channels, and you can find it on Facebook (Refuelcasino) and Instagram (@Refuelcasino)

Refuel Casino Mobile Casino

Refuel Casino’s simple, uncluttered interface is perfectly suited for smaller mobile screens. The mobile and desktop layout and interface and completely identical down to every menu, and you will have no trouble finding your way around the mobile version. In addition, Refuel’s software providers have worked hard to optimize many of their most popular games for mobile, allowing you to enjoy Reful Casino from any device.

Refuel Casino Payment Methods

Refuel Casion supports deposits and withdrawals via a wide range of payment methods, from MasterCard and VISA credit and debit cards to bank transfers and e-wallets. Not all payment methods options are supported in every country or available all the time. You can make a deposit from the “Deposit” button, located in the upper-right corner of the page. The minimum deposit is 10 EUR; the maximum varies with payment method between EUR 500 and EUR 10,000. Deposits are processed instantly and you can start playing right away.

If you had a change of mind, you may request a refund of your deposit, as long as the funds from your deposit are available on your account. To request a refund, contact Refuel Casino’s customer support at [email protected]. You are not entitled to a refund, and it is entirely the casino’s decision whether to refund your deposit. If accepted, refund requests will be processed within five days and credited to the payment method used for the deposit; however, you will be charged a 5% processing fee.

You can request a withdrawal from the “Withdrawal” link in the left-hand navigation menu. Select your payment method and amount and click on withdrawal. The withdrawal will be issued to the same payment method used for the deposit. The casino will review your games for any irregular playing patterns, such as hedging, low-margin bets, and others, before it authorizes the withdrawal. If any irregularities are detected, they may cancel your withdrawal and confiscate any winnings. Because withdrawals are be issued only to the name you provided during registration, the payment method used must be registered in the same name for the withdrawal to be processed. Ensure, therefore, that you provide accurate information to the casino.

You need to confirm your identity before you can request a withdrawal. For this purpose, you need to provide a photo of a government-issued identification document, such as an ID, a driver’s license, or a passport, and a copy of a document confirming your permanent address, such as a utility bill or a bank statement.

You need to wager your deposit at least once before you can withdraw it; you may be charged a 30% processing fee, otherwise. Withdrawals are processed by the casino within 72 hours but may take up to three days to arrive depending on the payment method. The supported withdrawal and deposit methods together with their processing times and limits are listed below: