PlazaPlay Casino Bonuses

PlazaPlay Casino Review

PlazaPlay Casino is a small online gambling house owned by a reputable company. To be precise, it’s run by Sort Services B.V., established under the laws of Curacao and licensed by the Government of Curacao as well. This being said, gambling here should be risk-free. As for the quality of the services provided, we have some question marks in that regard, so it’s probably best to read the following lines first.

Even though this house has some positive qualities, such as the attractive Welcome Package or the variety of payment methods, unfortunately the good points end here. The gaming library is below par, containing a total of 180 games. What’s more, you can find only Slots and Scratch cards here, powered by only one game provider! No Live casino activities, no Table games, no Sports Betting! If this isn’t discouraging, we don’t know what is.

Next, beware that there are some pretty low maximum withdrawal limits, rather long payout times, and overall unfavorable withdrawal policies. What’s more, the casino works with a really small range of currencies and has no dedicated mobile app, so that’s another thing to take into account.

This being said, if you are looking for a first-rate online casino with tons of popular games, this is definitely a miss for you. Yet, if the small selection of Slots and Scratch cards suits you or you just want to start your gambling journey with a smaller house, then PlazaPlay may be fine. After all, we appreciate the fairly high safety index and the favorable bonus conditions, so spending time here is probably not such a bad idea.

Bonuses and Promotions

The promotional campaigns seem decent to us, since you can benefit from a Welcome Package of up to €3000 in total, but also a couple of weekly rewards and a cash-back offer. We also appreciate the attractive prizes and favorable bonus conditions, especially when it comes to the Welcome Pack, which covers your first three deposits. This being said, here's some more information on how you can start your gambling on a winning note:

• Type of bonus: First Deposit Bonus
• Bonus match: 100% on first deposit
• Maximum bonus amount: €1000
• Bonus code: PLAZA100
• Minimum deposit: €10
• Wagering requirement: x35

Welcome Package

Once you open an account at secure.plazaplay.com you can benefit from a generous welcome promo that covers your first three deposits here. All of the offers come with a relatively low entry point of €10. To be honest, this is even better than we expected, since the usual minimum investment is around €20. Other than that, the wagering requirements are also rather advantageous. In order to cash-out your money you need to make at least x35 turnovers of the deposit and bonus and that’s another standard for the sector. To be exact, most of the houses usually ask for between x30 and x40 as well. And finally, make sure to use your reward and complete the wagers within 30 days, otherwise you may lose not only the reward but all generated winnings as well. Once again, we find the promotional period to be quite favorable since you have plenty of time to enjoy your bonus. Now, let’s take a closer look at what you can actually get:

• First Deposit Bonus – upon your very first investment here you can get a 100% reward up to the impressive €1000. Yet, no free spins are included, but the prize itself can probably compensate for that. In addition, remember to use the promo code PLAZA100 upon placing your qualifying deposit.
• Second Deposit Bonus – this offer comes with 50% up to €1000, which is also a pretty satisfying reward. The promo code you have to use this time is PLAZA50.
• Third Deposit Bonus – make your first investment here with the bonus code PLAZA150 and you can get a 150% bonus up to €1000. This is the best offer so far, so we guess PlazaPlay knows how to make you stick around for longer!

Ongoing Promotions:

There are a couple of additional promotions you don’t want to miss, since they also feature impressive rewards. Have a look at the currently available bonuses:

Weekly Cash-back – this might be your lucky chance to restore part of your lost funds once a week. To be precise, the weekly cash-back is credited once every Monday and can get you up to 20% refund, depending on your VIP Level. In order to qualify for this promo you need to make at least one successful deposit and to have a positive weekly net loss for the week before. And in order to perform any payouts, you need just x1 turnover of your reward which is more than good news! As for the cash-back itself, here are the percentages for each VIP Level:

• Level 2 Bronze comes with 5% refund
• Level 3 Silver features 8% reward
• Level 4 Gold can grant you 12% cash-back
• Ranking-up to Level 5 Platinum comes with 15% prize
• The higher Level 6 Diamond can grant you the maximum of 20% cash-back!

Friday Fun – This promotion runs every week between Sunday and Thursday. The bonus itself is credited each Friday and varies according to your VIP level. To be precise, you can get from €10 to €50 bonus depending on your VIP status and the qualifying deposit you’ve made. Just note that in order to benefit from this promotion players should not have any pending withdrawals. Yet, the best part is that you need to make only x1 wager of your deposit and bonus prior to withdrawal! As for the rewards, here they are:

• VIP Level Bronze – invest at least €100 and get €10 of free bonus cash in exchange. In addition, your real balance must be €10 or more.
• VIP Level Silver – you can get €20 of bonus if your qualifying deposit is €150 or more. Your real balance should also be at least €20.
• VIP Level Gold – this status comes with €30 of cash bonus in exchange of at least €200 of minimum investment. The real balance must be at least €30.
• VIP Level Platinum – get €40 of cash bonus by investing at least €250. Additionally, your real balance shouldn’t be less than €40.
• VIP Level Diamond – the highest VIP level can grant you a bonus of €50 in exchange of at least €300 of qualifying deposit. Your real balance also should be at least €50.

Double Deposit Promotion – Get a 100% bonus on every deposit you make on Wednesdays! Make a minimum deposit of €10 together with the promo code WED100 and the casino will instantly double your investment. Yet, beware that this offer is subject to x50 wagering requirement, which is slightly more than the usual amounts. As we explained already, the industry standards rarely exceed x40 wagers, so the conditions here are not the best out there. In addition, you have to meet the requirements within 30 days and that’s a pretty favorable time frame though.

Spinomania Daily Dose of Free Spins – with this offer you can get up to 200 free spins, depending on how much you are willing to spend. In other words, each €1 spent comes with 1 free spin. The minimum deposit is €20, so you can get 20 free spins in exchange. The more you invest however, the more the free spins respectively. Just beware that in order to be eligible for this promotion, the player must have made at least one successful deposit in the last 12 months. What’s more, to get the Free Spins, you must use a special bonus code at checkout – it’s different for each day of the month. The good news is that the bonus code should appear automatically in the relevant field at the cashier, but you can also find it in the Promotions section as well. Another great news is that the bonus code can be used unlimited times!

Now, here are a few additional details you should also take into account. As a start, you can use the free spins only on Spinoro’s non-Jackpot games, which means Slots and Scratch Cards only. Secondly you need to make at least x50 wagers of the free spins’ winnings in terms of just 3 days! So not only is the wagering requirement quite high, but the time you have in order to complete it is also too limited. Not fair, PlazaPlay!

Terms and Conditions:

The Bonus conditions at PlazaPlay Casino are overall fair and fully transparent. We may have some small complaints over and there, but as a whole the requirements are up to standards and in some cases – much more favorable than we expected. Let’s have a few examples:

• Minimum deposit – the minimum investments at secure.plazaplay.com are overall standard and feature amounts between €10 and €20. In some exceptional cases however you can also see qualifying deposits of around €50 or more, depending on the offer itself.
• Wagering requirement – this is the number of turnovers you have to make of your deposit and bonus prior to withdrawals. As we mentioned already, the usual amounts are between x30 and x40. In this case, some promos are subject to x35 wagering requirements which is great, while others require higher amounts of x50 wagers.
• Promotional period – this is another detail you should pay attention to, since failing to use your reward and complete the wagers on time, may lead to the bonus being voided, together with all generated earnings. In this case, most of the bonuses leave you a whole month to use them. The only exception is the Spinomania Daily Dose of Free Spins, which features 3 days-timeframe, so keep that in mind.

Comparison with Industry Standards and Competing Casinos:

Compared to other online casinos, PlazaPlay tends to offer slightly more valuable rewards. Just look at the multipliers of 100% and 150% which can do more than just doubling your investment! The maximum cash prizes are also impressive enough, featuring up to €1500 for a single bonus.

As for the bonus conditions, they are overall fair and beneficial, since there are low minimum deposits and acceptable wagering requirements for most of the promos. Of course, there are some exceptions we are not particularly happy about. To be exact, some offers require higher qualifying investments or come with too high wagering requirements, so make sure to read the bonus conditions carefully beforehand.

Types of promotions:

1. Free Spins – there’s only one offer that comes with up to 200 free spins depending on your initial investment. Nevertheless, we are fine with that mainly because you can claim this bonus unlimited times every single day!
2. Deposit Bonus – this is probably the most popular type of bonus and PlazaPlay Casino is loaded with it! Get from 50% to 150% top-up on your investment by depositing a fairly low amount of money.
3. Cash-back – get up to 20% cash-back on your losses, depending on your VIP status. Yet, beware this offer is not available for newcomers at VIP Level 1.

VIP Program

The VIP has six levels in total and each one of them comes with better and better rewards like a personal VIP manager, higher percentage of cash-back, special bonuses and surprise gifts, a VIP welcome bonus for reaching each level, and celebration bonuses such as gifts for Birthdays, Memberships, Anniversaries, and other Special Occasions.Just beware that most of these perks are not available for players in VIP Level 1.

In addition, unfortunately, no Tournaments are available at the time of writing.

Game Selection

As we mentioned already PlazaPlay collaborates with only one game supplier and that’s Spinoro. Pretty disappointing, at least to say! Because of this, the gaming catalog is more than limited and lacks some of the most popular titles on the market right now. You can’t enjoy classics like Gates of Olympus, Book of Dead, or Starlight Princess, just because the house in question doesn't work with the software developers that power them.

But before getting to know what you actually can enjoy here, let’s say a few words about the gaming lobby itself. As everything about this casino, the whole design of the website is pretty plain and dull, with old-fashioned look and overall boring atmosphere. The menu is also quite simple, with a few main categories such as All games, New games, Jackpots, Slots, and Scratch cards. There are no additional filters or whatsoever as well.

As for the games themselves, there’s a small list of around 107 Slot games here, as we said, all carried out by Spinoro. What more can we say? The titles are nothing more than mediocre and to be honest – nothing to write home about. You can find Slots such as Ali Baba Cave of Wonders, Mermaids Wild, Riches of Troy, and Happy Flight to name a few.

The Jackpot games are exactly 6, while the Scratch Cards games are around 72 – as you see, again the gaming catalog doesn’t strive for diversity.

Unfortunately, no Live casino games or Table games are available at PlazaPlay Casino. Such a shame, given the fact that almost every other online casino nowadays tends to provide at least a small selection of card games. If this is not enough, note that there’s no Sportsbook either.

Banking and Payment Methods

PlazaPlay Casino accepts a decent number of payment methods, including many popular e-wallets, as well as the traditional credit/debit cards and bank transfers. Unfortunately, no crypto coins can be used either for making a deposit or a withdrawal, so keep that in mind.

Additionally, remember that the exact list of banking options may vary according to your country of residence. Here are the deposit and cash-out alternatives in general:

• Deposits – in order to place a deposit at PlazaPlay Casino you can use credit/debit cards like Visa and Mastercard, as well as a couple of online payment solutions such as Flexepin, CoinsPaid, CashLib, and Click. No crypto transactions or bank transfers are allowed though.
• Withdrawals – the withdrawal options include Visa, Mastercard, Skrill, Neteller, and bank transfers.

Minimum deposits

The minimum you are asked to deposit here is just €10 – more than satisfying, especially compared to the industry standards of €20.

Minimum and maximum withdrawals

• Again, the minimum withdrawal is fixed at €10 for most of the options such as credit/debit cards, Skrill and Neteller. The minimum for bank transfers though is €50 so keep this in mind. So far things don’t seem that bad – a minimum cash-out of €10 is a gold standard for the market, and while the bank transfers’ rule is much higher than that, it’s still kind of acceptable.
  What disappointed us however, is that there turned out to be some additional clauses that are just unfair.
  First of all, beware that the minimum amounts above apply only for payouts inside the EU. If you are using the services of the casino outside the EU, the minimum withdrawal amount is €200, regardless of the payment method! A pretty steep amount without a doubt.
• Other than that, the next thing we disagree with is connected to the maximum withdrawal policy. According to the casino, the maximum you can cash-out per month varies according to your VIP level, as well as the accumulated points for the respective month. Which means that as a novice here with at least 1000 points you can withdraw a maximum of €500 per month. The latter is a quite modest amount, but that’s not the worst about it. Apparently, if you are new here at Level 1 and you have less than 1000 points, the maximum withdrawal limit is…0! That’s right – it turns out that you can’t cash-out even a cent if you haven’t accumulated the right points.
  This being said, the other VIP levels come with maximum amounts from €750 to €10000 per month the higher you get and if you meet the points requirement. If you haven’t gained the needed points however, all withdrawal amounts per month are limited to €500, regardless of your VIP level.

Withdrawal fees and verification

PlazaPlay Casino claims there are no withdrawal fees here. In addition, any cash-outs greater than €200 will require verification procedures – proof of identity, age, and place of residency.

Withdrawal times

Cash-outs via Skrill and Neteller are said to be processed within 2 business days and delivered within another 2 days, making the whole execution time up to 4 days in total.

All credit/debit cards and bank transfers on the other hand, are processed and received from 4 to a maximum of 10 days. Overall, both the timeframes seem too long if you ask us – with most of the online gambling houses all payments usually take up to 3 working days, or are even instant!

Inactive accounts

If you don’t log into your account for 6 consecutive months it will be considered inactive and a monthly administrative fee of €5 will be charged. The good news is that the casino will contact you 7 days and again 24 hours in advance via email as a notice that your account is about to be charged the inactive account fee in 30 days time, along with details of how to prevent the fee from being charged. Yet, there’s also bad news unfortunately – beware that in case that your account remains closed for 90 consecutive days, the whole remaining outstanding amount will be deducted in one time.

Customer Support

Support Channels: The part where PlazaPlay practically exceeds its competitors, is probably the customer support assistance. This house offers three types of support – a live chat, email support, and a phone number. From our previous experience, rarely any online casinos tend to provide phone support, so that was definitely a nice surprise. What’s more, all three support channels are easily accessible – you can open the live chat feature simply by clicking on the small blue icon at the bottom of your screen. The Contact Us page on the other hand contains all the information you may need, including the support email – [email protected], as well as the phone number you can use – +35722030935. In addition, you can also drop a line using the contact form.

Availability Hours and Response Time: The availability and response time of the customer support are not specified, unfortunately. Usually, most of the online casinos tend to offer 24/7 assistance, but we can’t guarantee this is the case here as well.

Quality of Customer Service: First of all, being regulated in Curacao means that every licensed casino must provide professional and trustworthy customer support services. And as it seems, this is exactly the case here, since PlazaPlay’s support team has a relatively high rating.

Mobile Gaming Experience

PlazaPlay Casino doesn’t offer its own mobile app, but this shouldn’t come as a surprise for all of you who are already familiar with this house. As we said, its website and overall design are rather basic and the casino doesn’t offer any cutting-edge features, so we didn’t expect an app to be available anyway.

Still, don’t get disappointed too soon, since even though you can’t install an application yet, the page is easily accessible through any mobile device. What’s more, it’s actually pretty well mobile optimized, well displayed, and allows you to enjoy your favorite games with no effort at all.

The gaming lobby, together with all bonuses are on hand, no matter if you are gambling on your PC or smartphone. In addition, both the cashier and all responsible gaming tools are also easy to use for a seamless gaming journey.

Responsible Gambling

1. Responsible Gambling Policies:
   It’s of utmost importance to maintain control over your gambling and play responsibly, PlazaPlay Casino is well aware of this, that’s why it has prepared a set of responsible gaming mechanisms in order to help you create a healthy gaming environment. What’s more, you can also find a couple of hints on how to avoid problem gambling – just visit the Responsible Gaming section of the website.
2. Tools and Resources for Safe Gambling:
   PlazaPlay Casino offers several options to assist you play responsibly:

• Transparency Insights: By reviewing your account history, you become aware of your pattern of play. This awareness can be helpful in recognising a potential gambling-addiction problem.
• Deposit Limits: In order to avoid overspending, you can set a daily, weekly, or monthly deposit limit. If you want to set a predetermined limit or to decrease your limit, just contact the support team by email or live chat and they will assist you further. In addition, If you want to increase your maximum deposit limit, it can take up to 24 hours. If you want to decrease your limit, the change will reflect instantly.
• Time-out Function: this is a great option if you need to take a small break from gambling. During this set period of your choice, your account will be locked and you will not be able to access it. You can request a time-out from gambling for 24 hours, one week, or one month.
• Self-exclusion: In case you worry that gambling may have a negative impact on you or your life, you can request a self-exclusion by contacting the support team. The self-exclusion may be for a week, month, or longer period of time.  You may call the support team to re-activate your account once the self-exclusion period has ended.

Conclusion

PlazaPlay Casino definitely didn’t turn out to be what we expected, but nevertheless we have to admit it has some good qualities. Just don’t expect too much. As we said, the gaming catalog is more than limited and powered by only one game provider. There are also some rather unfavorable payment conditions, so keep that in mind as well. Overall, PlazaPlay isn’t the type of a casino we would usually recommend. Yet, if you feel like giving it a try, go for it! The house is fully regulated so at least you don’t have to worry about that.