
AquaWin Casino Bonuses
AquaWin Casino Review breakdown
Casino Details
aquawin.com
Banking
Game Providers
Game types
AquaWin Casino Review
Nowadays, claiming exciting bonuses is possible in more and more new online casinos, with more and more of these gambling houses launching around the clock. You might even find that picking the best place to gamble and find said bonuses is a bit overwhelming, considering just how many different options are available! AquaWin is another such new option, with the gambling house having launched just a couple of weeks ago at the time of writing, making it one of the newest places that you could gamble online.
Not only that, but the house is also a pretty safe place to gamble, too. It was launched under a reliable license by the Anjouan Gaming Authority, which ensures that certain protections will be made available to all of the players of the casino! Among them are, for instance, access to provably fair games and responsible gambling tools. There were also some excellent deposit and withdrawal conditions that we noticed while checking out the bonuses of the house.
Of course, in our thorough review of the gambling house, we will be going over all of these aspects of the gambling house and more. We will be discussing its excellent selection of games to spend bonuses in, the different ways to access its Support if something goes wrong and so on. However, most of all, we will be taking a look at the different promotions that AquaWin features, examining them in-depth so that you can know if claiming them is worthwhile. So, let’s get started there:
Bonuses and Promotions
The number of promotions of AquaWin is actually quite staggering. There are 5 different cash bonuses you can claim, several Cashback offers and access to VIP perks. There are even miscellaneous bonuses which you can claim, such as various special sportsbook features, which we will be discussing in more depth here, too. This is excellent, because a good set of bonuses is what can really help make the iGaming experience at a particular online casino stand out from that within its peers! Let’s prove that, by going over AquaWin’s exciting Bonuses:
Casino Welcome Bonus
A good Welcome bonus can really set things right for the players of a gambling house and put them down on the path towards having significantly more fun with their favorite games. So, it’s great that AquaWin features a very significant Welcome offer, too! The promotion stands to offer you 100% of your initial deposited funds, up to €700, as well as a generous bundle of 300 Free Spins which you can then claim over the course of the next couple of days in batches of 30 Spins per day.
Truly, with the promotion offering you such a significant amount of cash and Spins, it can keep you occupied for a pretty long time! That’s why we don’t feel that the Welcome offer of AquaWin is lackluster when compared to that of other gambling houses, which tend to usually offer players more promotions, as in, bonuses that are spread out over several installments, or broken up into several deposits. That said, let’s take a look at the conditions of the Welcome offer of AquaWin, too.
First off, what is the minimum deposit required in order to claim the bonus? Well, that has been set to an amount of €20, which is well in line with industry standards. We have no notes here! Secondly, can you cash out the bonus from the gambling house? Well, the answer to that question is also definitely a positive one! The promotion is withdrawable, without a cash-out limit, as long as you manage to clear its wagering requirement.
Wagering requirements are a very common aspect of the promotions of gambling houses nowadays. They represent a certain number of times you need to wager your bonuses before cashing them out. Usually, that requirement is set to 30x-40x the size of the bonus. However, here, you need to wager the cash bonus of AquaWin 35x the deposit plus 35x the bonus size itself. This comes out to a 70x bonus size wagering requirement, if we do the math, which is significantly higher than the average we pointed to! Still, though, if you are interested in claiming the promotion, you will be happy to know that the winnings from the Free Spins from AquaWin need to be played through just 40x, which is well in line with the other bonuses of online casinos we tend to see nowadays.
Finally, we should say that the cash bonus of AquaWin does have an expiration rate of just 10 days, which is how long you can play with the promotion for. That is a standard condition for most bonuses you could claim nowadays, but we are nevertheless sad that we could not spend more time with the sizable cash promotion!
Sports First Deposit Bonus
The next bonus we’d like to take a look at is the Sports First Deposit bonus, which is available to players as an alternative to the previous promotion we mentioned. The First Deposit offer of the sportsbook of AquaWin is something which you can claim when you cash in to the house initially, by picking between the two bonuses while making said first deposit.
The promotion does come with the same €20 minimum deposit requirement, and the same 100% boost for your deposited funds to the gambling house. However, it has a smaller maximum limit of €100. Now, that is usually the case with Sports Welcome offers, which are usually around that same size, too, so we are not too concerned with that. The bonus is also fully withdrawable, without any maximum cash-out limits to worry about. To cash it out you will need to actually wager in accordance with the requirement we mentioned in the previous section of our review.
This wagering requirement is usually lower for Sports-based bonuses, in most of the gambling houses we tend to cover nowadays. That is the case here as well, with the promotion’s wagering requirement being set to just 6x. Do keep in mind that you still need to wager both the cash you have deposited 6 times, as well as play through the bonus you have received 6 times. This makes for a wagering requirement which is 12 times the size of the bonus itself, which is a bit excessive. Compared to other Sports Welcome offers with wagering requirements of up to 5-10x at most, we cannot really say that playing through the Welcome offer of this house is very compelling, at least from that point of view. Also, only bets on events with odds over 1.50 for multibets and 2.00 for single bets count towards clearing that requirement, which is very disappointing!
Still, though, we do feel like the bonus of the gambling house is fair enough. The casino does offer a sizable promotion, even if its wagering requirement is a bit out of line. And there are plenty of other Sports bonuses to claim down the line, too, once you are done with it, which is not usually the case with the casinos we tend to cover.
Casino Weekly Reload Bonus
We have examined both of the Welcome offers of the gambling house. However, how does the rest of its promotions stack up against other casinos? Well, there are plenty of Reload bonuses to go over, for both the casino games of the house and the sports betting action in its sportsbook. To start off, we should make it clear what we mean when we say Reload bonuses.
A Reload bonus is a special promotion which offers access to a certain amount of cash or Free Spins every day, every week or even every month. Crucially, claiming these bonuses is possible an indefinite amount of times, if you meet the conditions for getting them, such as depositing during a particular day of the week, meeting a certain minimum deposit requirement and so on. To start off with the Reload bonuses of this casino, we would like to examine the Casino Weekly Reload offer, which is actually very straightforward and showcases what that type of bonus can offer!
Here is what the promotion consists of: Once per week, you can cash in between Monday and Thursday to claim a bundle of 50 Free Spins. The bonus is available every week, as we said, and the minimum deposit when claiming it is set to €20. This is a very reasonable amount of cash and it provides quite a lot of value for your money, too! The wagering requirement of the gambling house’s promotion is set to 40x the winnings from the Free Spins, which is excellent. There is no maximum cash out limit for the promotion, as per the Terms and Conditions of the casino.
The Casino Weekly Reload bonus is just a simple and sweet promotion, which can also provide you with a ton of variety, because the game in which you can use the promotional funds is different every week. So, we find it to be one of the most successful promotions of the casino!
Casino Weekend Reload Bonus
Secondly, there is a bigger and more complex Reload bonus which you can claim once per week for casino games, by cashing in on either Friday, Saturday or Sunday. The gambling house allows players to get a 50% boost for that deposit, up to €700 and 50 Free Spins. That is a very big offer for a Reload promotion, as these bonuses typically provide players with lower maximum limits.
We should mention, though, that there are two tiers to the bonus. If you cash in €20-49, you will only get 50% of that funds as extra Bonus Cash. To claim the bonus cash and the Free Spins both, you will need to have deposited at least €50 to the casino. This seems like a fair enough limit, because it is low enough as to be reasonable, while also rewarding players who wish to go the extra mile with some extra funds!
How can you go about cashing out the Casino Weekend Reload bonus, though? Well, there is the usual 40x wagering requirement that you would need to complete if you want to withdraw the winnings from the Free Spins of the gambling house. As always, that is well in line with the requirements in other casinos nowadays. And there is the usual 35x bonus plus 35x deposit wagering requirement for the cash component of the promotion. This is higher than the usual range of 30x-40x, as we’ve made clear, too.
There is no maximum cash out limit for either of the Free Spins or the Bonus Cash which come with the bonus. However, you need to use them within the next seven days, before they expire, as per the rules of the promotion. All in all, we can safely say that this is yet another significantly rewarding bonus from the gambling house!
Weekly Sports Reload Bonus
Next, there is also a Sports Reload Bonus, which you can claim once per week, with a deposit on any of the days of said week. The promotion is a pretty straightforward boost of 50% of that said deposit, up to a maximum of €500 for punters to claim. What makes it stand out is the fact that the gambling house has made its maximum Reload bonus five times as high as the maximum Sports Welcome offer! The majority of online bookies nowadays don’t do so, and don’t even have such big Sports offers on a recurring basis. So, how much do you need to deposit to be able to claim this bonus? Well, just as with any of the other deposit offers of the casino, the minimum deposit limit has been set to €20, which is quite excellent.
That said, if you are interested in claiming the Weekly Sports Reload bonus, you should know that it does come with a somewhat restrictive wagering requirement. Once again, you must wager both the deposits used to claim the bonus and the bonus itself, 8x each. That is higher than the usual wagering requirement of up to 10x which is usually present with such Sports Reload offers. The restrictive rule about punters needing to bet on matches with odds of 2.00 or place multibets with odds of 1.50 or more to have them counted towards the wagering requirement of the bonus is also present, which we are not really fans of either.
At least there are no maximum cash out limits to the bonus, which is always great to see! All in all, the Sports Reload bonus of the gambling house is also quite rewarding, even if we would have liked to see it be easier to cash out. Do make note of the fact that you have 7 days to cash out said bonus, due to its expiration rate, though.
Weekly Sports Cashback bonus
Now, we would like to start examining another type of bonus within this online casino. Namely, this is the Cashback offers it has for players. A cashback bonus is a fairly standard affair in online gambling houses nowadays, and it allows you to recover a certain amount of funds that you have lost over the course of a certain amount of time. That might sound a bit complex, so, let’s get started with the Weekly Sports Cashback offer of AquaWin:
The house offers access to its Cashback bonus for any punter who wagers on any of the Sports in its Sportsbook. The promotion allows you to recover up to 10% of your losses per week from that kind of gambling, up to a very generous maximum limit of €500. Most cashback offers within online casinos allow you to make up a fraction of these losses alone. That said, there is also a minimum cashback limit of €20, which can be assigned to your account, so getting the offer does suppose actually having significant losses.
Once you have been credited with the bonus funds from the cashback, you can withdraw them, provided you manage to wager the bonus 3x. Cashback offers tend to have lower wagering requirements, up to 5x, so that falls well within line with the usual requirement for similar promotions in other gambling houses. There is no minimum odds requirement for the bets which count towards completing this requirement either, which is pretty generous as well.
Live Casino Cashback Bonus
The next bonus we’d like to go over is the Live Casino Cashback offer of the gambling house. This bonus works under the same principles as the previous offer, but it recovers funds lost from gambling on Live Games, instead of on Sports bets. The bonus allows you to get 25% of your weekly losses on any kind of Live Dealer Game, including Live Dealer versions of Table Games, such as Poker, Blackjack and so on, as well as Game Shows, back.
The maximum limit for the bonus is €200 per week, while the minimum is €20. These are pretty standard values, so what makes the promotion really stand out is the fact that it allows you to recover such a big percentage of your losses. Usually, cashback offers come with a way smaller recovery amount.
Another thing about the Cashback bonus of AquaWin that we love is the fact that the promotion does come with a very low wagering requirement. That is just 1x the amount of funds you have recovered. We mentioned Cashback offers having lower wagering requirements in general, but even among them, that is unusual!
Weekly VIP Cashback
Finally, we would like to take a look at the VIP cashback offer of the gambling house. If you are wondering what its VIP program is, we will also be explaining that within the next section, but we would like to go over the VIP Cashback by itself now. The Cashback offer is reserved for those who play Slots games, and it lets them recover between 5-15% of their losses from these Slots, depending on the VIP account level they have. What makes the bonus stand out is the fact that the maximum recovery amount is set to €3000! As we mentioned having such sizable Cashback offers is not common in online casinos nowadays.
What also makes the bonus excellent is the fact that the gambling house allows you to withdraw it as soon as you clear its low 1x wagering requirement. Once again, even if Cashback offers do have lower wagering requirements in general, this is low even among those!
VIP Program
The VIP program of any online gambling house nowadays is another incredibly important aspect of its promotional content! After all, it is what ensures that players will keep coming back to enjoy their favorite games and that they will be rewarded appropriately for their loyalty. This is why we are happy to say that AquaWin has a very generous VIP program, which delivers tangible rewards for said loyalty. But before we go over those, we should explain how the VIP program of the house works.
There are five account tiers within the casino, which players can attain. Everyone starts from level 1 and climbs the ranks towards the highest level, 5, by collecting Coins. How can you gather these coins? Well, there are several ways you can go about doing so. Here is what those are:
- Deposits to the gambling house
- Competing in Tournaments
- Clearing daily and weekly Challenges
- Playing your favorite games
All of these activities contribute to your account’s Coin balance and, eventually, to leveling up! All of them are also pretty self-explanatory, maybe with the exception of the Challenges which we will now go over. The casino has a set of tasks for each player to clear, in order to earn a certain amount of Coins. These tasks can be playing a certain slot for a certain amount of rounds, placing a certain Sports bet and so on. This is a great gamification policy overall, and we are very happy that AquaWin has opted in to include it!
That said, let’s go over the rewards of the gambling house’s VIP perks, now:
- Personal Account manager: A personal Account manager will be assigned to accounts with level 4 and 5, allowing them to benefit from insider tips for the games they can play, or even access said games even before those are made available to all of the players of the gambling house.
- Withdrawal perks: Withdrawals are possible with higher maximum limits for VIP players, and are also processed faster by the gambling house. These perks are available from account level 2.
- Personalized offers: The highest account tiers within the VIP program will also be able to make use of tailor-made bonuses within the casino. These bonuses will let them get access to extra funds to use in the games they actually want to play, as they are offered based on each VIP account’s gaming history!
- VIP Cashback: The VIP Cashback offer we explained before will be available to the highest account tiers within the gambling house. This Cashback bonus is available from level 3 onwards, with upgrades to its percentage of recovered funds at level 4 and level 5
- Better Support access: Your Personal Account manager can also be trusted to offer faster Support, too, as part of the perks of having them assigned to your account in the first place!
How do the bonuses of AquaWin stack up against industry standards?
To sum up all of the bonuses of AquaWin we mentioned so far, we should say that the promotions are all very competitive. Here are four objective criteria, under which we examine the bonuses, and under which we can claim them to be so good:
- Bonus availability: There are both generous Welcome offers and frequent Reload bonuses to claim within this gambling house, allowing for a relatively high level of bonus availability!
- Promotion size: The Welcome offers of the gambling house are in line with the rest of its peers, while some of its Reload bonuses, such as the Sports Weekly Reload are higher than what we expected to see. Compared to other casinos’ promotions, the bonuses here are very good in terms of what they offer!
- Wagering requirements: Even if AquaWin expects you to wager its cash deposit bonuses a couple times too many, the Free Spins bonuses and the Cashback offers come with very compelling wagering requirements, compared to industry standards.
- Maximum cash-out limits: Finally, there are generally no maximum cash out limits for the bonuses of the gambling house. Compared to other gambling houses’ promotions, which do tend to come with limits of up to 10x the bonus size, this is quite excellent.
All in all, we were very impressed with the bonuses of AquaWin in light of what other casinos had to offer! However, we would also like to take a look at some of the other promotional features of the gambling houses: The many Tournaments it has to offer:
Tournaments
Tournaments are quickly becoming a sensation with more and more players nowadays, because they allow said players to engage with their favorite games and compete against their peers, instead of just playing to win! The way that Tournaments work is very simple. You can enter them and play the participating games at your own pace. There is a leaderboard of who has won the most during the runtime of the Tournament on the participating games. Then, finally, at the end of that runtime the top five, top ten or so on players within the Tournaments are rewarded with a cash prize, Free Spins and so on bonuses.
Also, you should know that there are two main types of Tournaments within the gambling house. These include Tournaments ran by the casino itself, as well as promotional contests like PragmaticPlay’s Drops and Wins, which has really popularized the Tournament format. The prizes you can receive from any of the Tournaments within AquaWin are not going to have any wagering requirements to them at all!
Game Selection
We have gone over the bonuses of AquaWin in quite a lot of detail, but all of these promotions would be completely pointless if the gambling house did not also have a massive range of Games that we found ourselves capable of playing. There were over 9000 different titles by our best estimates, by more than 100 Game Suppliers. This is over twice as many of these Suppliers as we expected to see, with the average casino nowadays managing to feature only about 50 or so of the developers. The number of Games available was three times higher than the usual affair of 3000-4000 titles, too!
What’s more, the casino’s Anjouan Gaming Authority license, which we mentioned on top of our review, meant that the house had undergone rigorous RNG-testing and that there could not be any doubt for the outcomes of the games it offered access to! Now, let’s take a look at the different games that were playable here, too:
The Slots at AquaWin
Playing Slots is the favorite pastime of the biggest majority of gamblers, and there are many different games of that genre to accommodate it! There are, for instance, various popular Slots you can play within the casino, such as Big Bass Bonanza, Book of Dead and other such games, which hardly need any introduction for our savvy audience!
Then, there were also quite a few other games to pick from within that genre. Most of them featured different mechanics, such as Jackpots, Megaways and Bonus Buy. We are therefore confident that the 8000+ game strong Slot collection of AquaWin will provide everyone with something to enjoy playing!
Live Gaming options at AquaWin
There are various Live Gaming options that you can enjoy within AquaWin. These are mostly various classic Table Games with a Live Dealer. They allow you to immerse yourself in a realistic iGaming experience from the comfort of your living room, and play Poker, Blackjack or Roulettes just as you would be able to in your favorite physical casino!
That said, there are also quite a lot of popular Live Dealer Game Shows that you can enjoy here. This includes all of the best from the catalog of Evolution Gaming, the main developer of these cutting-edge casino experiences, such as Crazy Time, Funky Time and so on. You can find more of these Shows by other popular developers, too, and play the likes of Sweet Bonanza: Candyland, for instance, too.
Other Games at AquaWin
There are also plenty of other, miscellaneous types of games within the casino that you could pick from. Among them are mostly Crash Games, such as CrashX, Aviator and Xmas Crash. These are popular for their high-ante gameplay, which is nevertheless very simple!
However, if you are looking for an even more casual experience, or a more relaxing type of game, AquaWin has you covered, too. It features quite a lot of Scratch Card games, as well as Keno and other Lottery-style games to play, too!
Lobby Options
A good casino is one which not only has an excellent range of games for players to enjoy, but also one which lets them browse said games in a very comfortable manner. That is the case with AquaWin, which has a very sophisticated lobby. In it, the games are divided into several helpful categories to pick from, such as New Games, Hot Games and so on. Of course, there are advanced search and filtering options too, letting you see all of the offerings of a single game developer in particular, for instance. This makes finding what you want to play a breeze!
Sports betting at AquaWin
Finally, we should mention that the gambling house does have a pretty cutting-edge Sportsbook for punters to enjoy. That is because there is a significant range of popular Sports betting events to engage with here, such as Football, Basketball and so on. At the same time, there are also many different miscellaneous events from combat sports, racing sports and even things like Special bets on the outcomes of TV shows and other such awards. Live betting is available on a surprisingly high variety of markets, too. So, we can recommend AquaWin to those who are looking to bet on sports just as much as we recommend it to casino game lovers!
Banking and Payment Options
Being able to cash in within a gambling house with a reasonably diverse range of payment methods, as well as with fair conditions for them is something that you should always try and seek out in the casinos you play in! However, you should also be very familiar with the rules regarding withdrawals in the casino you do play in. That is why we are happy to say that, for the most part, the payment conditions of the casino are actually quite excellent.
These conditions include the range of payment methods that you can use to cash in and out and the limits to those. The transaction times are also an important part of the payment policies of gambling houses, and so are the verification requirements that these casinos have their players dealing with in order to deposit! All of that will be examined within the current section of our review, on the banking and payment options within AquaWin. Here’s what you need to know about that:
Payment methods at AquaWin
The range of payment methods one can use to cash in within the gambling house is reasonably diverse. Here is a list of these payment methods:
- Credit/Debit Cards
- MiFinity
- Cryptocurrencies
Do keep in mind that the only kind of card that is accepted by the gambling house is MasterCard. Visa card holders will not be able to cash in with their cards here. To be honest, some casinos we’ve covered in the past have managed to offer us a bigger range of payment methods to make use of. For instance, they have let us cash in via more e-wallets or even prepaid cards. That said, we should mention that there is a decent range of payment methods we could use within the casino. Also, we liked the fact that the gambling house was FIAT and Crypto friendly.
How can you withdraw from the gambling house? Well, all of the options we listed above are available, as well as the following payment methods:
- Visa Cards
- Bank Transfers
This means that AquaWin has more withdrawal methods than deposit methods available, which is truly a rare sight among the gambling houses we cover nowadays! Usually, the opposite is true for them! So, all in all, the payment methods you can use to cash in here are very good in terms of their diversity. Here are the rest of the important conditions of the payment policies of AquaWin:
Transaction times and limits
The time it takes for a gambling house to process deposits nowadays is incredibly low. Most deposits are processed instantly or within a couple of seconds. That is precisely the case with the payments to AquaWin as well! However, the withdrawal processing times from any casino, including the one we are currently covering, are a bit more complicated. They are determined by many different factors, which we will be taking a look at here. Here is what impacts the processing times from AquaWin:
- Is your account verified?: As per the Terms and Conditions of AquaWin, you might need to verify your account before cashing out. More on the verification process of the gambling house in the next section of our review!
- What payment method you are using: This also impacts the verification speed at AquaWin, because certain payment methods, for instance, credit cards or bank transfers, have internal approval times, which can extend the withdrawal processing times from the gambling house by up to a week! As for AquaWin in particular, it does support instant withdrawal methods, namely MiFinity transfers and crypto. Use those when cashing out to cut down on withdrawal processing times.
- How fast the casino approves withdrawal requests: This is the main factor which determines how fast you can cash out. Usually, houses clear players’ withdrawal requests within up to 72 hours, and that’s the case here, too. However, AquaWin also mentions that there could be a delay of up to 72 hours from when your last withdrawal request was approved to whenever the next one will even start getting worked on, which is certainly unusual and a bit annoying.
Overall, the processing times for withdrawal requests here are pretty reasonable, with the exception of the extra buffer period we mentioned. We hope that it is not applied to every transaction, but rather, that it stays the exception for players within the casino to have to deal with it!
Now, after examining the processing times of the casino, let’s shift focus to its limits. When it comes to deposits, the most relevant limit is, of course, the minimum you are allowed to cash in to the gambling house. That has been set to €10 for all payment methods within AquaWin, on the low end of the €10-20 most casinos nowadays let you cash in as a minimum. Do note, though, that certain crypto tokens like BTC and LTC do have higher minimum deposit limits, set to €30. That is likely on account of their volatility.
Before moving on to the withdrawal limits of AquaWin, you should know that there is another restriction that you will need to deal with in order to cash out. This is the minimum deposit wagering requirement. It has been set to 1x the sum of your total deposits, and failing to meet this requirement will result in your withdrawal request being denied. Such requirements are commonly a part of the AML Policies of online gambling houses, and them being included in their withdrawal processes is not concerning to us at all. If anything, the requirement being set to 1x, while some other gambling houses have it at 3x, does show the restraint of the casino!
Next, the minimum withdrawal limits of the gambling house are set to the same low amount you could deposit, €10, with the exception of the cryptocurrencies we mentioned. Withdrawals via them need to be of €30 or more. Considering the average withdrawal minimum nowadays is no less than €20, that seems fair enough to us!
However, if you are interested in playing within the gambling house, you should know that its maximum withdrawal limit of €500 per transaction is actually pretty low, especially with the potentially long amount of time it might take for the house to process cash out requests. Of course, the limit can be extended through participation in the VIP program of the gambling house. Still, we maintain that it should have started off higher in the first place!
The verification process at AquaWin
The verification process is a cornerstone of the withdrawal policies of any online casino. Most gambling houses nowadays demand that you get your account verified before cashing out, so that they can know that you are of a legal age to gamble, that you are not gambling with stolen money and so on. AquaWin is also one of these casinos, as it mentions that it could verify player accounts before they cash out of the casino. In essence, this means that you will need to provide the house with a picture of a personal document to be able to withdraw. This document could be an ID card or a passport, but it has to be issued by a government body. Also, you might need to offer proof that you hold certain bank accounts you might be using to cash in and out, which is usually a statement from your bank that makes that fact clear.
Verification usually takes up to a couple of hours, but it could take several days, too, depending on whether you need to submit further documentation. However, you should not have to complete it multiple times, as AquaWin generally only needs most of its players to verify their identity once. There could be exceptions for those who have managed to score a significant win, or those who are suspected to have used unfair strategies to gamble!
Customer Support
Customer Support is often the best place to get help with any issues you might run into with any online gambling house. That is why a modern casino should have excellent Customer Support, and why it should also allow its players to access that excellent Support around the clock! As for AquaWin in particular, we found its Support system to be very good overall. Here is why and how you could reach out to the gambling house to get your issues resolved:
- Live Chat: The Live Chat of the casino was open for player queries around the clock. Its 24/7 working hours ensured that there was always someone we could turn to for issues we had with the gambling experience. Initially, players are connected to a chatbot, which is capable of resolving simple and straightforward account issues, such as having forgotten one’s password for their account. However, we found out that we could easily escalate our complaint and have it looked at by a real customer service rep.
- Email: The Email Support of the gambling house is also an option for those who might be looking to get help with their issues with the gambling house. That said, if you are one of these players, you should know that email is way slower than Live Chat, when it comes to response times and the overall time it takes to solve players’ issues. So, we would recommend against using it if you are trying to get help from the casino!
Overall, the Support of AquaWin was excellent, even if there was no way to reach out via phone, the other channel for getting Support online casinos can have nowadays. Also, we would like to reiterate that VIP players will be able to get access to Support even faster, via their VIP account managers!
Mobile Gaming Experience
More and more players nowadays turn to mobile gambling as the primary way they enjoy the games of online casinos. So, it is incredibly important for any online casino worth its salt to actually provide players with a good mobile gambling experience! Luckily, we can safely say that AquaWin did manage to offer such an experience to us, with its highly-optimized mobile website.
The first reason why we believe the website of the gambling house to be such a great boon for those who are looking to play their favorite games on the go is the fact that said website is excellently optimized, regardless of what your mobile device might happen to be. Both IOS and Android devices loaded the website incredibly fast, and both newer and older phones we tested it on displayed everything we wanted to see fully, as the website was optimized for all manner of different screen sizes.
There is also the functionality of the mobile website of the gambling house. Using it, we could not only play all of the games within the casino, but also sign up, deposit to our account, claim various bonuses and get verified, to finally be able to withdraw. There was no need to go to the desktop version of the gambling house at any time to perform any of these actions, which was excellent. All in all, we can safely say that the mobile gambling experience here was great! However, if you are looking for a mobile gambling app to make use of, you should know that the gambling house does not have one, at least not at the time of writing of this article.
Of course, that should not come as any surprise to anyone who has experience with online gambling houses nowadays. Most of them have moved away from mobile apps for years by now and tend to make their websites the forefront of the mobile experience. That is because advancements of mobile technology have allowed them to do so, while scaling the websites natively to the smaller screens such devices have. It is also easier for casino operators to not have to offer a specific mobile app, too!
Not having to download a mobile app is also easier for players, as you don’t need to deal with securing storage space for the app or making sure that it is compatible with your operating system and software. So, all in all, even if there is no app to get, we stand by our statement that the mobile experience here is very good!
Responsible Gambling
Responsible gambling is important to us, so we would like to highlight the options that this gambling house has in place to promote it! That said, we are happy to say that responsible gambling is clearly also important to the people running AquaWin, because said options are actually quite comprehensive. Here is what those are:
- Self-exclusion tools: The gambling house allows players to make use of certain self-exclusion tools, such as letting them place custom deposit limits. These deposit limits allow you to keep track of your casino game spending better, by preventing you from cashing in more than you have determined is acceptable per month, per week or even per day!
- Responsible gambling resources: Additionally, if you aim to gamble responsibly within the gambling house, you can access a number of helpful resources that make that easier to do. Among them are things like being able to reach out to gamblers’ organizations like Gamblers Anonymous from the links provided by the casino, on its website, as well as being able to browse responsible gambling tips right within the gambling house’s website.
- Account closure: If you need to take the most drastic step towards recovery from irresponsible gambling patterns, you can close down your account with the gambling house. This is possible by contacting the gambling house via its Support and requesting your account be closed. All of your balance will be returned to you and you will be prevented from opening any further accounts with the gambling house.
We appreciate the range of Responsible gambling tools that are available within the casino, at the end of the day. We find them to be adequate and quite capable of preventing players from developing adverse gambling addiction. However, if you are interested in playing responsibly, do keep in mind that you should also adopt a certain mindset, where you don’t chase losses, you don’t gamble what you cannot afford to lose and you never take out loans to gamble either!
Conclusion
Overall, there is a lot we have gone over and we found out that the gambling house is a great place to enjoy a ton of excellent and rewarding bonuses! What’s more, there are tons of games to enjoy them with, a fair set of payment methods and tight regulation over the casino, which makes it easy to kick back and relax, while knowing that the house has your back if anything goes wrong via its excellent Support and Responsible gambling features.
That said, if you are not particularly interested in this casino, you should feel free to check out the rest of our reviews! That way you will be able to discover even more places to gamble, with more bonuses and everything else you would need to have a great time with your favorite online gambling experiences!
Reasons for NOT receiving your bonus at AquaWin
While getting your bonus should normally be a pretty straightforward process, there are certain reasons why you might experience difficulties, or even have the bonus denied to you. Here are the most common among these reasons, explained quickly:
- You are depositing a lower amount of money than is required
- You are trying to get a bonus that is expired
- You already have such a bonus active
- The casino has flagged your account for using too many bonuses
- You are engaging in low-risk play
- The gambling house needs you to verify your account
- There are suspicions that you are the holder of multiple accounts
- The gambling house knows that you are using a VPN to play
Frequently Asked Questions
You are welcome to, as long as you are over the legal gambling age and as long as you are not a resident of one of the Restricted countries, from where AquaWin does not accept new players.
Certainly! You can play Live Dealer versions of classic Table Games, such as Blackjack, Baccarat and Poker, as well as different Game Shows, all of which have certain bonuses available by AquaWin to them, too.
The Welcome offers of AquaWin include a Casino Welcome bonus up to €700 and 300 Free Spins that you could claim. Alternatively, you could also get the Sports Welcome bonus of 100% of your initial deposit up to €100, too.
There is a very detailed VIP program that the most dedicated players within this casino can take part in. Among the perks for doing so are access to higher withdrawal limits, tailor-made bonuses and so on, which you can earn as you level up and climb the ranks of the VIP program!
Yes! Any of the bonuses of AquaWin which awards you with a certain amount of cash or Free Spins can be cashed out. All you need to do is make sure that you have covered the wagering requirements of the promotion before withdrawing. Check with the section on the bonuses of AquaWin for more information on those.
AquaWin Casino VS 2 other casinos
Casino
Rating
Bonus
Min Deposit
Min Withdrawal
Payment methods
Licenses
Visit

AquaWin Casino
100% up to €700 + 300 Free Spins
€10
€10
Anjouan Gaming
Restricted
100% up to 1500 euro + 100 FS
€10
€10
Curacao
200% Slots Bonus + 30 Free Spins on Coyote Cash
€0.1
€150
Curacao
AquaWin Casino Player Reviews
Reviews & complaints by players. Have you ever played at AquaWin Casino? Share your experience with us & our visitors.
Be the first to leave a comment on: AquaWin Casino